🚛FREE DELIVERY ORDERS £25+ (CODE: FREESHIP25)🚛|📦15% OFF ORDERS £40+ (CODE: SUMMER2021)📦|🌳1 TREE PLANTED WITH EACH ORDER🌳

Shipping & Returns Policies

 

Shipping Policy

We can price up shipping for any destination, below are details of all shipping rates we offer as standard at checkout.

UK

Zone A - All postcode areas in England & Wales | DD, DG, EH, FK, G. KA (except KA27 & KA28), KY, ML, TD, AB 1 to AB 16. AB 21 to AB 25, AB 30, AB39, PA 1 to PA 19, PH 1 to PH 3

Orders up to £40 Shipping costs £3.95

Orders over £40 - Free Shipping

 

Zone B - AB 31 to AB 38, AB 40 to AB 56, IV 1 to 28, IV 30 to 32, IV 36 & 40, IV 52 to 54, IV63, KW 1 to 14, PA 21 to PA 38, PH 4 to PH 41, PH 49, PH 50. Northern Ireland (BT)

Orders up to £40 - Shipping costs £5.95

Orders over £40 - Free Shipping

 

Remote Shipping (apologies our couriers charge based on location)

ZE - Tracked Courier £12, Economy via Royal Mail £3.50 per 2kg, free for orders over £40

 

DUE TO ISSUES WITH IMPORT TAXES AND PARCELS BEING REFUSED WE ARE CURRENTLY NOT SHIPPING ANY PARCELS TO EUROPE.

 

 

Turnaround

We aim for all orders to be shipped within 24 hours, Monday - Friday 8am - 5pm.  Orders placed after 12pm will usually be shipped on the next working day. Due to large numbers of orders over the weekend, orders may take 48 or even 72 hours to despatch at the start of the week. Please email/message if you need a priority despatch.

Carriers


We use FedEx to deliver our orders.


Order Tracking

A tracking number is provided by the shipping carrier and we will update your order with the tracking information. 


Out of Stock 

If an item goes out of stock, we will contact you to check if you are happy to wait for the full order to be ready or whether you would prefer a refund.

 

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase. 

1. Please email info@sauceshop.co to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
     Sauce Shop, 
Lacehouse Kitchen Ltd, Unit 3, Riverside House, Centurion Way, Nottingham, NG2 1RW

3. Include in your package a signed letter stating the reason for your return and the original receipt. 

Return Exceptions

Items can not be returned if they have been opened.


Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 

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