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FAQ

Covid-19

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Due to the ongoing pandemic, we're operating with increased distancing measures in our factory and with a reduced workforce. The disruptions we have faced are a theme right across our supply chain. All of this means there may be slight delays with your orders but we're trying our best to get all orders out as soon as possible. If you have concerns over orders, feel free to email us on info@sauceshop.co.

Shipping/returns

How much is shipping?

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Our shipping rates vary based on where you live and will be calculated at checkout. For many orders, shipping is free when you place an order over £40. You can see our full shipping rates here.

When will you dispatch my order?

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At the moment, our orders are taking between 3-5 business days to dispatch from your order. From there, you should receive your order within a few days. Due to the current situation with Covid-19, deliveries may take a little longer to arrive.

What is your returns policy?

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We do offer full refunds but you must return your product in its unused condition within 14 days of purchase. You can find out where to get returns label and more here.

Product

What type of products do you stock?

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Near enough everything! Our range stretches from mayo's to hot sauces to BBQ sauces. Along with that, we have gift ranges, merch and limited edition releases. You can find the our full range here.

Can I get your products in-store?

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Yes! We're stocked in a range of supermarkets and shops across the country, including Sainsbury's and Co-op. Find your nearest stockist using our store locator here.

How do I store your products?

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We always recommend keeping the sauces refrigerated once opened.

How hot are your sauces?

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Some are really hot (noticeably the Habanero Ketchup!) and some are totally manageable. We rank many of the sauces on a scale of 1-10 which should be clear on the product pages.

Trade

How do I make a trade order?

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You can purchase directly from our trade webstore or find out more information here. There's no minimum quantity for trade orders, however we do offer two trade discounts if you spend over £133 or £500.

Contact

How can I contact you?

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You can call us on 0115 9413263 or send us an email at info@sauceshop.co.

Other

Do you have a loyalty scheme?

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Yes we do! Our loyalty scheme allows you to earn Sauce Points which be exchanged for discounts on products. Find out more information here.

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