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delivery & returns
Where is my delivery?
Deliveries take 2-5 working days from the time that you purchase. You'll recieve tracking info as soon as the parcel is with our nominated courier.
There's an error with my order
Sorry to hear there's an issue! Please get in touch - you can live chat using the black button in the bottom left corner of your screen, use the contact form above, email us on info@sauceshop.co or call on 01159413263.
My sauces have smashed in transit
We do everything we can to protect our sauces with packaging. But sometimes, things happen!
We have a guaranteed delivery policy so in the unlikely event of breakages or damage to your delivery, we will replace any items that are not usable. Sauce Points (our loyalty currency) can alternatively be offered to replace the cost of the damage instead of reshipping a replacement if preferred! These Sauce Points then go towards a future order
I entered my address incorrectly
No problem. Just let us know the moment you have spotted and provide the correct address. If the
parcel hasn’t already been shipped out, we can get this all amended for you.
My tracking information is missing
Don't worry! It sometimes takes a little time for the courier firm to send over your tracking info. It will be sent to the email address you used at checkout.
Still want to double check with us? Get in contact and we'll check everything out for you.
How can I return an item?
You're welcome to return a product if it hasn't been opened and is within 14 days of receiving. Drop us an email with your order number and letting us know you're returning and why. Send the rewrapped parcel to: Sauce Shop Unit 3, Centurion Way, Nottingham, NG2 1RW.
Please pop a note in the parcel also with your order number, name and reason. Ideally providing us with the tracking of your parcel would be appreciated too.
Subscription help
What is my current subscription?
You can access your subscription by signing into your account on our website. There you can make numerous amendments to your
subscription.
Can't find it? Contact us and we'll be able to help you out.
I'd like to add other sauces to my subscription order
By signing into your account, other products can easily be added to your recurring orders! If you have any questions about the products or need some assistance adding to your subscription, simply get in
touch.
I want to change my subscription frequency
Your sauce subscriptions is completely flexible to suit you. You can pause or change the frequency of your orders at any time. Log into your account and choose to recieve your sauces every 4, 8 or 12 weeks.
Am I able to pause my subscription?
Got too much sauce? Pause your sauce subscription at any time and then resume when you're ready.
Just log into your account and manage your subscription.
Can I cancel my subscription order?
You can pause or cancel your sauce subscription at any time. Just log in to your account. If you're struggling to cancel, get in touch and we can do it for you.