Shipping, Delivery & Returns Policies
UK Shipping
We offer FREE UK SHIPPING on all orders over £35 on our website. For orders below £35, the standard shipping cost is £3.95 (2-3 working day delivery service).
Please note: all deliveries are posted in branded packaging.
International Shipping
If you live outside of the UK and require international shipping, please contact us at info@sauceshop.co. We can price up shipping for any destination. Please include your contact details, address details and your full order requirements. We can then easily issue you with a quote to your destination.
Please note that we are NOT liable for any import taxes or duty fees.
Turnaround
We aim for all orders to be shipped within 48 hours, Monday - Friday 8am - 5pm. Orders placed after 12pm (Midday) will usually be shipped on the next working day. Due to large numbers of orders over the weekend, orders may take 48 or even 72 hours to despatch at the start of the week.
Please email/message if you need a priority despatch.
Carriers & Tracking
We use FedEx & Royal Mail to deliver our orders. A tracking number is provided by the shipping carrier and we will update your order with the tracking information.
Out of Stock
If an item goes out of stock, we will contact you to check if you are happy to wait for the full order to be ready or whether you would prefer a refund.
Returns, Refunds and Exchanges Policy
How To Return An Item
Returns are at your own cost. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase.
1. Please email info@sauceshop.co to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
Sauce Shop, Lacehouse Kitchen Ltd, Unit 2, Riverside House, Centurion Way, Nottingham, NG2 1RW
1. Please email info@sauceshop.co to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
Sauce Shop, Lacehouse Kitchen Ltd, Unit 2, Riverside House, Centurion Way, Nottingham, NG2 1RW
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Items can not be returned if they have been opened.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
